Planes sometimes land at the wrong airport.

When we were kids we practiced huddling under our desks, if heaven forbid something really unpleasant was happening.

There is a reason every team has a backup quarterback.

And every good organization should have a Plan B, and maybe even a Plan C.

Anybody at Samsung ever heard of Murphy’s Law?

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What can go wrong, will go wrong.

Caca happens from time-to-time. Be prepared to deal with it.

Think of it this way: Prevention is as much a component of effective crisis communications as responding to an actual debacle.

Typing in the name, “Michael Bay” and “CES” into the Google search engine and the result is 21.7 million web mentions devoted to the producer’s viral walkout of the biggest gizmo trade show on the planet, The Consumer Electronics Show (CES) in Las Vegas, attended by 140,000 techies.

This public relations train wreck has become a metaphor for Samsung’s underwhelming recent financial performance. That is the conclusion of the stately Economist.

Comedian Tina Fey even made fun at Michael Bay and by extension, Samsung, at the Golden Globes.

Let’s face it, life is not perfect. Sometimes airplanes filled with passengers land at the wrong airport. Southwest Airlines is practicing crisis response today.

And to many, that is their definition of crisis communications being cool under fire and following the mantra: Tell the Truth, Tell it All, Tell it Fast. Move On. New Jersey Governor Chris Christie was practicing just that last week. Hopefully, the airline can take steps to ensure that its Boeing 737s always land at their intended destinations and move on.

The point here is that crisis communications is not just an after-the-fact exercise. Good crisis management is to take steps to ensure that what should be a victory does not turn out to be a viral defeat in our digital age.

Repeatedly watching the video of Michael Bay, one is immediately struck by his nervousness. The Transformers director/producer is clearly a guy, who likes to call the shots, to be in total control. He wants to be behind the camera, not in front of the lens.

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At CES, his performance right from the start was akin to someone walking on a tightrope. He clearly did not want to be there. If that was the case, why was he there? Yes, he fit into the marketing theme for Samsung’s new 105-inch curved ultra-high-definition television. (Personally, I am holding out for the 105-foot curved ultra-high-definition TV).  He may have been paid handsomely for his services.

Was it worth it, Samsung?

Bay was exhibiting all the signs of Glossophobia, combining the Greek words for “tongue” and “dread,” or fear of public speaking. Did Samsung put Bay through presentation training? And if not; why not? And if so, did the company practice what happens if the teleprompter goes down?

Let’s ask another question here: Why a teleprompter? It makes sense when POTUS delivers the nearly one-hour (or more) long State of the Union address. Why does one need a teleprompter to read to an audience? Why not engage in a conversation?

Some disdain PowerPoint or Prezi. Nonetheless Steve Jobs was a master of the format. Wearing his signature black turtleneck, jeans and tennis shoes and strapping on the lavaliere microphone, he confidently used each graphic as a prompt. He was obviously comfortable with the Apple message, after all he pretty much invented the technology (e.g., Mac, iPod, iPhone, iPad etc.). The Macworld audiences fed off of his energy. All was good at Apple’s marketing department.

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Having checked out more than a few trade shows and investor conferences, the audience is ultimately looking for and expecting information about a company’s products and how they fit into the corporate business strategy.

Does Michael Bay know any of these facts when it comes to Samsung? Or did Samsung just want him to lend his name and cool reputation and mindlessly read his company produced lines and depart stage left? Well, Bay departed stage left but not in the way that Samsung wanted.

Another question that comes to mind revolves around co-presenting Samsung exec John Stinziano, who had the opportunity to reassure Michael Bay and save the day. He made a feeble attempt to make it all better but in the end just punted the presentation.

Couldn’t Stinziano pick up the ball and make the presentation about the 105-inch curved  TV? In football parlance, the term is next guy up. In this case, the star attraction just left the building. This was no time for the deer in the headlights look.

To use even another metaphor, The Show Must Go On.

http://www.youtube.com/watch?v=R4rMy1iA268

http://www.latimes.com/entertainment/movies/moviesnow/la-et-mn-michael-bay-ces-slips-up-slinks-out-of-samsung-event-20140106,0,2153575.story#axzz2qIb9AJLg

http://www.today.com/tech/michael-bay-flames-out-stage-during-samsung-presentation-ces-2D11869413

http://techcrunch.com/2014/01/12/tina-fey-mocks-michael-bays-ces-bomb-at-the-golden-globes/

http://en.wikipedia.org/wiki/Murphy%27s_law

http://en.wikipedia.org/wiki/Michael_Bay

http://www.economist.com/news/business/21593488-south-korean-giant-has-lousy-start-new-year-fluffed-lines

http://www.cnbc.com/id/101331658

http://en.wikipedia.org/wiki/Consumer_Electronics_Show

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