Tag Archive: Samsung


… and again, again, and again …

Why is it that some of the best and the brightest just don’t get it when it comes to personal public relations?

There will always be bad days.

And with these bad days are the prospects of worse days in the future.

Was Yogi Berra referring to Brian Williams, John Kitzhaber, Anthony Weiner, John Edwards, George W. Bush, Tiger Woods …?

Almost DailyBrett seriously doubts that Yogi recognizes the name, John Kitzhaber, let alone his now-infamous girlfriend, and the state in which he until recently served as its governor.kitzhaberhayes

Having extended our due respect to Yogi, let’s contemplate another famous Berra-ism: “You can observe a lot by just watching.”

Tell the Truth, Tell it All, Tell it Fast, Move On …

The four principles of crisis communications live on, beginning with what mumsys all across the fruited plain have told daughters and sons: “Always tell the truth.”

These four principles or steps in quick order – Tell the Truth, Tell it All, Tell it Fast, Move On — also translate into another adage: Manage or be managed.

  • Brian Williams with his propensity for self-aggrandizement and exaggeration (e.g., starving at the well-stocked Ritz Carlton in New Orleans during Hurricane Katrina) could not or would not recognize the danger signals of his own behavior. Williams became the story (a no-no for any reporter), lost control of this tale and eventually his NBC anchor desk, his position and quite possibly his career as we know it.williamsnbc
  • John Kitzhaber was starting his fourth term as the governor of Almost DailyBrett’s adopted, Oregon. His arrogance mounted over time, including his heavy-handed sacking of the president of the University of Oregon, Richard Lariviere. The ultimate downfall for Kitzhaber pertained to Oregon’s “First Lady” (the governor’s squeeze), her high-salary non-profit job, influence peddling and the governor’s refusal to acknowledge an obvious conflict of interest until it was too late. Yep he had the opportunity to manage, but in the end he was managed and with it he became a poster child for term limits.
  • Anthony Weiner attempted to bluff his way out of the mounting evidence of his “selfies” being sent to designated females from Seattle to New York.
  • John Edwards cheated on his dying wife with his videographer, and stonewalled the media about his love child, Frances, until he was caught by none other than the National Enquirer.
  • George W. Bush had the opportunity to reveal his 1976 DUI arrest in Kennebunkport, Maine (manage), but chose to keep it under wraps until the story exploded four days before the 2000 election (managed).
  • Tiger Woods repeatedly pleaded for familial privacy as TMZ kept listing the names and details of even more women that had affairs with the world’s number one golfer. Woods was managed by the media and his career has never been the same.

Who’s Next?

“I tell our players all the time, ‘As soon as you start going down the wrong track and you start doing something wrong, the clock starts ticking until the day you are caught, because it’s going to happen’…In our world today, you think it’s not going to be found out eventually?” – Nebraska Football Coach Mike Riley

“Who’s Next” is the question posed by Pete Townshend in 1971, but in this case it applies to who or what organization is going to fail to recognize the crisis communication warning signs, eventually losing control of an issue, and then being subjected to a seemingly never-ending story with “legs.”

For BP and its Deepwater Horizon oil platform, the media coverage of the 2009 catastrophic spill that immediately killed 11 workers lasted for more than three months. The multi-billion litigation and the permanent damage to the BP brand continues to this day. “BP” and “Spill” are synonymous terms.oilspillbird

For far too many in the reputation business, crisis communications is simply, response. Certainly, there is a response component to crisis communications, but just as important are the words, prevention and management.

Samsung could have prevented or at least blunted the effect of the movie producer Michael Bay meltdown at the Consumer Electronics Show by practicing how to respond to a faulty teleprompter.

Johnson & Johnson’s Tylenol team managed the discovery of cyanide–laced capsules and provided a text-book example of management that not only saved the brand, but restored public confidence in pharmaceutical industry and generated an entirely new regime of safety packaging.

There is no doubt that we will soon be reading, commenting, tweeting, trolling, memeing about some preventable human or institutional failing as it applies to legal tender, sexual dalliances or personal aggrandizement that could have been prevented or at least managed.

Instead, the story takes off and spins out of control. Eventually the digital ones and zeroes go critical and the reactor core starts to melt down. The monster grows legs and runs for days, weeks, months …

What did mumsy say about telling the truth?

http://www.brainyquote.com/quotes/authors/y/yogi_berra.html

http://www.oregonlive.com/education/index.ssf/2011/12/the_rise_and_fall_of_richard_l.html

https://almostdailybrett.wordpress.com/2014/10/15/loma-prieta/

http://en.wikipedia.org/wiki/Deepwater_Horizon_oil_spill

https://almostdailybrett.wordpress.com/2014/01/13/damn-the-teleprompters/

http://www.urbandictionary.com/define.php?term=meme

 

 

“Steve Jobs was on the phone to the editor of Gizmodo, saying, ‘Give me my f…ing (iPhone 4) phone back…Our purpose is to get information out quickly according to our schedule, not according to his (Jobs’) schedule.” – Nick Denton, “Gawker Media” founder and owner.

iphone4

“If you guys (Winklevoss twins) were the inventors of Facebook, you’d have invented Facebook.” – Mark Zuckerberg as played by Jesse Eisenberg in the “The Social Network.”

“I took an oath to support and defend the Constitution. And I saw the Constitution was being violated on a massive scale.” – U.S. fugitive Edward Snowden to the SXSW Interactive Festival.

“Thou Shalt Not Steal. “ – From the 10 Commandments.

If someone broke into your house and stole your hard-earned cell phone, HDTV and precious jewelry with deep-sentimental value, what would be your reaction if certain segments of society actually cheered and applauded the perpetrator?

And would it be totally uncool, if you reported the theft to authorities and shared your suspicions about the culprit(s)?

Or would you just be expected to shake it off, grow a pair (as mumsy-in-law would say) and maybe attend a techy/music conference to cheer-and-hail the thief who stole your intellectual property? Would he now be your personal hero?

Maybe the issue is that certain people truly believe that intellectual property — especially IP researched, developed and safeguarded by government or corporate — doesn’t deserve protection at least in the eyes of those who detest and loathe the “military-industrial complex.” Besides they are way smarter than the rest of us anyway. Just ask them.

Watching the YouTube video and reading media reports of Snowden speaking from autocratic Russia with the U.S. Constitution as his backdrop to hundreds of cheering techies at the South by Southwest Interactive Festival (SXSW) in Austin, one is struck by the irony that Snowden is the ultimate “wanted” man as in wanted for espionage and outright theft of government property.

snowdenSXSW

And yet he is protected in Russia by Vladimir Putin. Yes, the very same Vladimir Putin who helped himself to Crimea. Oops…Almost forgot…Crimea voted overwhelmingly to “voluntarily” join Russia. Let’s see: Snowden steals from America; Putin defies America and many others as well. Got it?

Here is another irony: Steve Jobs is revered, particularly by those who never worked for him, as the greatest technology genius since Albert Einstein. But when the prototype of the iPhone 4 ended up in the hands of Gawker Media’s Gizmodo? Well that’s just tough, Steve. Sorry.

Is this IP-be-damned trend a natural outgrowth of Sean Parker and Napster when it came to music that was written, practiced and recorded, and then heisted, uploaded-to and downloaded-by hundreds of thousands at no cost? The members of Metallica didn’t think it was cool for thousands to pilfer their music, which they regard as their heavy-metal intellectual property.

And now there is even a political movement (die Piraten or the Pirates) in Germany, which basically contends that intellectual property, including the semiconductors, software, search engines, fiber-optic cables, PCs, wireless devices, satellites, which form the basis of the Internet are a basic no-cost human right. Forget about the literally billions that has been poured into governmental and corporate R&D, closing the “digital divide” takes precedence.

pirates

And those 10 Commandments that supposedly were handed down to Moses, including Thou Shalt Not Steal? Well, they are just so yesterday.

Working for a decade as the director of Corporate Public Relations for LSI Logic Corporation, I came to deeply appreciate the proprietary nature of the company’s library of silicon/software intellectual property building blocks (e.g., processors, memory, logic, I/O ports).

We built the first critical processors for Sony’s first two generations of the PlayStation. Without our intellectual property, which either had to be developed, acquired or licensed at great cost and effort, we would not have been in the game. As it turns out, the Sony PlayStation deal was one of the most celebrated design wins for American suppliers, right smack in the middle of a major trade dispute with Japan.

Our legal department constantly reminded us about the need to include the hard-earned ®, ™, and © icons. These are all forms of intellectual property protection, and draw their origins back to Medieval Venice. And today, they are the subject of breathtaking lawsuits and judgments, including Apple winning a $290 million patent infringement judgment against rival, Samsung. Steve Jobs was most likely smiling from heaven.

And speaking of heaven and hell. We were taught to simply don’t steal. And don’t smokescreen theft with deflection discussion of individual liberties and cloaking yourself in the U.S. Constitution. What belongs to you belongs to you. And what belongs to someone else belongs to someone else.

This concept seems so simple and straight forward. Right?

http://www.hark.com/clips/vjljkvbhwl-inventors-of-facebook-you-would-have-invented-facebook

http://en.wikipedia.org/wiki/The_Social_Network

http://www.cnn.com/2014/03/10/tech/web/edward-snowden-sxsw/

http://en.wikipedia.org/wiki/Sean_Parker

http://en.wikipedia.org/wiki/IPhone_4S

http://en.wikipedia.org/wiki/Pirate_Party_Germany

http://en.wikipedia.org/wiki/Ten_Commandments

https://almostdailybrett.wordpress.com/2013/07/11/pr-advice-for-edward-snowden/

http://en.wikipedia.org/wiki/Patent

http://www.uspto.gov/trademarks/basics/definitions.jsp

http://www.usatoday.com/story/tech/2013/11/21/jury-awards-apple-290-million-in-patent-dispute-with-samsung/3644555/

 

 

 

 

Damn the Teleprompters!

Planes sometimes land at the wrong airport.

When we were kids we practiced huddling under our desks, if heaven forbid something really unpleasant was happening.

There is a reason every team has a backup quarterback.

And every good organization should have a Plan B, and maybe even a Plan C.

Anybody at Samsung ever heard of Murphy’s Law?

baystage1

What can go wrong, will go wrong.

Caca happens from time-to-time. Be prepared to deal with it.

Think of it this way: Prevention is as much a component of effective crisis communications as responding to an actual debacle.

Typing in the name, “Michael Bay” and “CES” into the Google search engine and the result is 21.7 million web mentions devoted to the producer’s viral walkout of the biggest gizmo trade show on the planet, The Consumer Electronics Show (CES) in Las Vegas, attended by 140,000 techies.

This public relations train wreck has become a metaphor for Samsung’s underwhelming recent financial performance. That is the conclusion of the stately Economist.

Comedian Tina Fey even made fun at Michael Bay and by extension, Samsung, at the Golden Globes.

Let’s face it, life is not perfect. Sometimes airplanes filled with passengers land at the wrong airport. Southwest Airlines is practicing crisis response today.

And to many, that is their definition of crisis communications being cool under fire and following the mantra: Tell the Truth, Tell it All, Tell it Fast. Move On. New Jersey Governor Chris Christie was practicing just that last week. Hopefully, the airline can take steps to ensure that its Boeing 737s always land at their intended destinations and move on.

The point here is that crisis communications is not just an after-the-fact exercise. Good crisis management is to take steps to ensure that what should be a victory does not turn out to be a viral defeat in our digital age.

Repeatedly watching the video of Michael Bay, one is immediately struck by his nervousness. The Transformers director/producer is clearly a guy, who likes to call the shots, to be in total control. He wants to be behind the camera, not in front of the lens.

baystage2

At CES, his performance right from the start was akin to someone walking on a tightrope. He clearly did not want to be there. If that was the case, why was he there? Yes, he fit into the marketing theme for Samsung’s new 105-inch curved ultra-high-definition television. (Personally, I am holding out for the 105-foot curved ultra-high-definition TV).  He may have been paid handsomely for his services.

Was it worth it, Samsung?

Bay was exhibiting all the signs of Glossophobia, combining the Greek words for “tongue” and “dread,” or fear of public speaking. Did Samsung put Bay through presentation training? And if not; why not? And if so, did the company practice what happens if the teleprompter goes down?

Let’s ask another question here: Why a teleprompter? It makes sense when POTUS delivers the nearly one-hour (or more) long State of the Union address. Why does one need a teleprompter to read to an audience? Why not engage in a conversation?

Some disdain PowerPoint or Prezi. Nonetheless Steve Jobs was a master of the format. Wearing his signature black turtleneck, jeans and tennis shoes and strapping on the lavaliere microphone, he confidently used each graphic as a prompt. He was obviously comfortable with the Apple message, after all he pretty much invented the technology (e.g., Mac, iPod, iPhone, iPad etc.). The Macworld audiences fed off of his energy. All was good at Apple’s marketing department.

jobskeynote

Having checked out more than a few trade shows and investor conferences, the audience is ultimately looking for and expecting information about a company’s products and how they fit into the corporate business strategy.

Does Michael Bay know any of these facts when it comes to Samsung? Or did Samsung just want him to lend his name and cool reputation and mindlessly read his company produced lines and depart stage left? Well, Bay departed stage left but not in the way that Samsung wanted.

Another question that comes to mind revolves around co-presenting Samsung exec John Stinziano, who had the opportunity to reassure Michael Bay and save the day. He made a feeble attempt to make it all better but in the end just punted the presentation.

Couldn’t Stinziano pick up the ball and make the presentation about the 105-inch curved  TV? In football parlance, the term is next guy up. In this case, the star attraction just left the building. This was no time for the deer in the headlights look.

To use even another metaphor, The Show Must Go On.

http://www.youtube.com/watch?v=R4rMy1iA268

http://www.latimes.com/entertainment/movies/moviesnow/la-et-mn-michael-bay-ces-slips-up-slinks-out-of-samsung-event-20140106,0,2153575.story#axzz2qIb9AJLg

http://www.today.com/tech/michael-bay-flames-out-stage-during-samsung-presentation-ces-2D11869413

http://techcrunch.com/2014/01/12/tina-fey-mocks-michael-bays-ces-bomb-at-the-golden-globes/

http://en.wikipedia.org/wiki/Murphy%27s_law

http://en.wikipedia.org/wiki/Michael_Bay

http://www.economist.com/news/business/21593488-south-korean-giant-has-lousy-start-new-year-fluffed-lines

http://www.cnbc.com/id/101331658

http://en.wikipedia.org/wiki/Consumer_Electronics_Show

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